Most users have their email open all day long. Email, in fact, has usurped the position of the portal for most users. The problem is that email is broken and way over used.
In many cases instead of sending an email, a user should be starting a processes. If merchandise arrived damanged, for example, a user shouldn't email the loading docks, rather a user should kick off an RMA or Non conforming materials process. If a user wants to request time off, they shouldn't send an email to his boss, he should do it through a Leave Absence Request workflow. Using workflow instead of email in these cases allows a company to retained data in a structured and reportable way instead of in a maze of folders and tags.
For examples like these, wouldn't it be great for users to be able to access a world class BPM Software and Workflow Software through their Zimbra Email interface? ProcessMaker has integrated with Zimbra in such a way to allow users to attend to and launch processes directly from their Zimbra inbox.
Give it a try! - www.processmaker.com